Get help

Email

[email protected] — the fastest route, and it reaches a person rather than a queue.

Include if you can: your username, what you expected, what happened instead, and roughly when. A screenshot usually saves a round trip.

Before you write — the three most common ones

The Studio or a tool sends me to the home page. That means the access check did not pass. Sign in, and if you are signed in, finish onboarding — the Studio opens once it is done. Check your status.

Credits missing or wrong. Every credit that arrives or leaves is recorded. Open your credit history — it shows each movement with a date. Screenshot that page and send it.

Payouts will not set up. Creator payouts need Stripe Connect enabled on the platform. If setup refuses, the message says why; send it to us verbatim.

Account and data

Your account settings — including what MAKI may learn from you, which is off unless you turned it on.

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